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Privacy Policy

AES Digital, Inc. ("AES Digital", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you provide when you use our platform, services, website, or interact with us. This Privacy Policy explains how we collect, use, and share your information, and the rights and choices you have.

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1. Information We Collect

We collect the following categories of data:

a. Account and Contact Information

  • Name, email address, company name, job title

  • Login credentials (hashed)

b. Usage and Device Information

  • IP address, browser type, device type

  • Pages visited, features used, time spent

c. Customer Data

  • Data you upload or transmit to AES Digital, including structured and unstructured data from your databases, file systems, or APIs

d. Support and Communication

  • Support tickets, email conversations, feedback, and other communication data

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2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the AES Digital platform

  • Authenticate users and ensure platform security

  • Respond to your inquiries and provide support

  • Analyze usage to improve product experience

  • Send administrative or promotional communications (with opt-out options)

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3. Legal Basis for Processing (for EU/UK Users)

We process your personal data under the following legal bases:

  • Performance of a contract (e.g., providing the service)

  • Legitimate interest (e.g., product improvement)

  • Compliance with legal obligations

  • Consent (where required)

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4. How We Share Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g., cloud hosting, analytics, customer support tools)

  • Legal authorities if required by law or to protect rights

  • Successors in the event of a merger, acquisition, or sale

All third-party providers are bound by data protection agreements.

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5. Data Retention

We retain your personal and customer data only as long as necessary:

  • For your use of the Service

  • To comply with legal obligations

  • To resolve disputes and enforce agreements

You can request deletion of your data at any time.

 

6. Security Measures

We implement technical and organizational measures to protect your data, including:

  • Encryption at rest and in transit

  • Role-based access control (RBAC)

  • Regular security audits
    However, no system is completely secure. Please use strong passwords and secure your account credentials.

 

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct inaccuracies

  • Delete your data

  • Object or restrict certain processing

  • Withdraw consent

To exercise these rights, contact us at [privacy@aesdigital.com].

 

8. International Transfers

If you are outside the U.S., your data may be transferred to and processed in the United States or other countries with adequate safeguards as required by applicable law (e.g., Standard Contractual Clauses).

 

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Authentication

  • Usage analytics

  • Personalization

You can manage cookie preferences through your browser settings.

 

10. Children’s Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email or an in-product message.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: support@aesdgtl.com

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